Obsolescence Policy
Sage's Obsolescence Policy is to support the current release and one prior release. "Support" means that we will make available live Customer Support and other add-on products or services for an additional fee. Support is not available for older versions of our product.
- Sage Simply Accounting 2010 and prior releases will not be supported after 10/3/2011.
- Sage Business Care plans are only available to customers on Sage Simply Accounting 2012.
- Pay-As-You-Go support plans will only be available to customers on releases 2011 and 2012 after 10/3/2011
- Any support plans purchased by customers before 10/3/2011 will be honored until they expire.
If you are using Sage Simply Accounting 2012, the following support plans are available to you:
- Sage Business Care
- Pay-as-you-go Support
If you are using Sage Simply Accounting 2011, the following support plan is available to you:
If you are using Sage Simply Accounting HR Manager, the following support plans are available to you:
- Sage Business Care
- Pay-as-you-go Support
If you are using Sage Simply Accounting 2010 or earlier, a support plan is not available. You can upgrade to Sage Simply Accounting 2012 by calling
1-888-261-9610 or by visiting www.simplyaccounting.com/productsServices/care/.
Note: This Obsolescence Policy is applicable in Canada and the United States.