Contact Us
Address:
13888 Wireless Way, Suite 120
Richmond, BC
V6V 0A3
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time
Hours for French speaking customers: Monday through Friday, 6:00 a.m. to 3:00 p.m. Pacific time
Please note that our call centre is closed on Canadian Statutory Holidays.
- Register your copy of Sage Simply Accounting 2012
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Inquire, purchase, or renew:
- Sage Simply Accounting Product or Version upgrades
- Sage Business Care
- Add-on products and third-party services
- Training courses
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- One free support case within 60 days of product registration
- Technical support for customers currently on a Sage Business Care plan.
- Pay-as-you-go (offered as required)
Support Online Chat
Quick and easy access to a live support agent.
Discussion Forum
Easily ask questions and chat with other professionals and Sage Simply Accounting users.
Knowledgebase
Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.
Customer Support Hours
- Monday through Friday: 6:00am to 5:00pm Pacific time
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- Sage Customer Portal
- Product updates (includes tax table updates)
- Returns
- Customer inquiries and complaints
- Order follow-up
- Credits and disputes
- Student version registration
- Issue payroll IDs to verified students
- Remove customers from mail and call lists
Customer Service Hours
- Monday through Friday: 6:00am to 5:00pm Pacific time
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- Partner program applications
- Partner priority support
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- Educational Partner Program: Educational institutions, high schools, colleges, and training centers who would like to teach Sage Simply Accounting in their classrooms.
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Ordering T4s (Canada Revenue Agency): 1-800-959-2221
Business Forms: 1-800-497-1475
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