Sage's Obsolescence Policy is to support the current release and one prior release. "Support" means that we will make available live Customer Support and other add-on products or services for an additional fee. Support is not available for older versions of our product.
- Simply Accounting 2007 and prior releases will not be supported after 10/20/2008.
- SimplyCARE services, including SimplyCARE with Payroll, SimplyCARE with Support and SimplyCARE with Payroll and Support, are only available to customers on release 2009.
- Priority Response support plans will not be available after 10/20/2008 and Pay-As-You-Go support plans will only be available to customers on releases 2008 and 2009 after 10/20/2008.
- Any support plans purchased by customers before 10/20/2008 will be honored until they expire.
If you are using Simply Accounting 2009, the following support plans are available to you:
- SimplyCARE with Support
- SimplyCARE with Payroll & Support
- Pay-as-you-go Support
If you are using Simply Accounting 2008, the following support plans are available to you:
- Pay-as-you-go Support
If you are using Simply Accounting HR Manager, the following support plans are available to you:
- SimplyCARE with Support
- Pay-as-you-go Support
If you are using Simply Accounting 2007 or earlier, a support plan is not available. You can upgrade to Simply Accounting 2009 by calling
888-261-9610 or by visiting www.simplyaccounting.com/services/simplycare/.
Note: This Obsolescence Policy is applicable in Canada and the United States.
