Our Customer Support services employ highly skilled technicians who provide assistance in resolving even the most difficult software issues.
Call us at 888-522-2722.
Please note: Our hours of operations have changed for Wednesdays only from 6am to 4pm PST . To better serve you, this time will be used for training, agent development and team meetings.
Customer Support resources include:
- Free Product Updates – Downloadable product updates improve or expand an existing feature of Simply Accounting. Check the Product Updates page to see whether a product update is available for your version of Simply Accounting.
- SimplyCARE Services – Each SimplyCARE service plan includes automatic upgrades, ensuring your business is always running on the most up-to-date software available.
- SimplyCARE with Support: Get unlimited access to Customer Support.
- SimplyCARE with Payroll: Get fast and easy payroll processing.
- SimplyCARE with Payroll and Support: Get fast and easy payroll processing and unlimited access to Customer Support.
- SimplyCARE Elite Support: Get more from your SimplyCARE Support Plan with Elite Support.
- Customer Support Resources – Information on common problems and solutions, available 24/7. Check this resource page before you call technical support – the answer may already be waiting for you.
- Installation Information - Information about installing Simply Accounting 2008 on a network or allowing your computer’s firewall to work with Simply Accounting.
- Customer Support forum – Visit the forum to exchange information with other Simply Accounting users.
- Tips for Using Simply Accounting – Learn ways to work smarter with Simply Accounting.
- Free Webcasts - These free one hour pre-recorded sessions offer an opportunity to learn at your own pace and when it's convenient for you.
Be sure to register your product so you can receive information about product upgrades, special announcements and news about seminars, training and user groups in your area.
Helpful Hints To Make Every Support Call Count
Our support staff takes pride in helping you get the most from your call. Please read the following hints for best results.
- Register your product so we can help you more quickly.
- Have your Client ID number ready when you call.
- Read your manual and record your error messages.
- Follow instructions and keep records.
- Use every source available to you.
