Address:
13888 Wireless Way, Suite 120
Richmond, BC
V6V 0A3
Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time
Customer Sales: 888-261-9610
- Product registration
- Sales for SimplyCARE service plans
- Sales for Simply Accounting upgrades
- Sales for Simply Accounting by Sage HR Manager
- Training courses
- Sales for third-party services, including direct deposit and credit card services
New Product Sales: 866-665-2688
- Pre-sales product information
- New customer sales for Simply Accounting
- New customer sales for ACT!
Customer Support: 888-522-2722
- Receive one free support case within 30 days of product registration
- Receive unlimited support for SimplyCARE support, plus, and elite
- Pay-as-you-go (offered as required)
Discussion Forum
Easily ask questions and chat with other professionals and Simply Accounting users.
Knowledgebase
Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.
Customer Support Hours
- Monday through Friday: 6:00am to 5:00pm Pacific time
Customer Service: 888-222-8985
- service.simply@sage.com
- Product updates (includes tax table updates)
- Returns
- Customer inquiries and complaints
- Order follow-up
- Credits and disputes
- Student version registration
- Issue payroll IDs to verified students
- Remove customers from mail and call lists
Customer Service Hours
- Monday through Friday: 6:00am to 5:00pm Pacific time
Sage Accountants Network - Canada: 866-665-2559
- Partner program applications
- Partner priority support
Education Department: 800-256-8807
- Educational Partner Program: Educational institutions, high schools, colleges, and training centers who would like to teach Simply Accounting in their classrooms.
Ordering T4s (Canada Revenue Agency): 800-959-2221
