Contact Us

Address:

13888 Wireless Way, Suite 120
Richmond, BC
V6V 0A3

Hours: Monday through Friday, 6:00 a.m. to 5:00 p.m. Pacific time
Hours for French speaking customers: Monday through Friday, 6:00 a.m. to 3:00 p.m. Pacific time

Customer Sales: 1-888-261-9610

• Product registration
• Sales for SimplyCARE plans
• Renew your payroll and/or support services
• Sales for Simply Accounting Product or Version upgrades
• Sales for Simply Accounting by Sage HR Manager
• Training courses
• Sales for third-party services, including direct deposit and credit card services

New Product Sales: 1-866-665-2688

• Pre-sales product information
• New customer sales for Simply Accounting

Customer Support: 1-888-522-2722

• One free support case within 60 days of product registration
• Technical support for customers currently on SimplyCARE Support plans.
• Pay-as-you-go (offered as required)

Discussion Forum
Easily ask questions and chat with other professionals and Simply Accounting users.

Knowledgebase
Have a question? The answer may already be waiting for you. The knowledgebase lists solutions to common user challenges.

Customer Support Hours

• Monday through Friday: 6:00am to 5:00pm Pacific time

Customer Service: 1-888-222-8985

• Sage Customer Portal
• Product updates (includes tax table updates)
• Returns
• Customer inquiries and complaints
• Order follow-up
• Credits and disputes
• Student version registration
• Issue payroll IDs to verified students
• Remove customers from mail and call lists

Customer Service Hours

• Monday through Friday: 6:00am to 5:00pm Pacific time

Sage Accountants Network - Canada: 1-866-665-2559

• Partner program applications
• Partner priority support

Education Department: 1-800-256-8807

• Educational Partner Program: Educational institutions, high schools, colleges, and training centers who would like to teach Simply Accounting in their classrooms.

Ordering T4s (Canada Revenue Agency): 1-800-959-2221

Business Forms: 1-800-497-1475