Hi,

I just installed the trial version of Simply 2009 - Enterprise.  I tried to open my company file from a backup, which was 2007 version.  It did the whole conversion and then crashed when I tried to open Simply.  The errror was: 

"Simply Accounting by Sage 2009 has encountered a problem and needs to close.  We are sorry for the inconvenience.  If you were in the middle of something, the information you were working on might be lost."

 The exact same thing happens when I try to open the sample company.  I have tried to install this on my desktop and laptop and the same thing happens everytime.

What could be wrong?

Thank you.

Hi Sheryl0036,

If you are experiencing this issue and the sample does not open I suspect you may have a firewall configuration issue.

Uninstall Simply Accounting, do a reboot, then if you have a firewall make sure you configure it.  The steps are on the Knowledge Base and I am providing you that link.  Do the necessary configuration and reinstall Simply Accounting 2009.

The two articles I suggest are:

Which Processes do I need to allow through my firewall?

Firewalls and Simply Accounting 2008/ 2008  I like this article because it links to specific firewall articles.

Also - when you reinstall make sure you temporarily disable any spybot you may have running.

There is more information regarding installation at www.simplyaccounting.com/install but I think resolving any firewall issues should rectify the situation.