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Refund a deposit/prepayment by Customer

Last post 11-11-2008 1:15 AM by rdeering. 9 replies.
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  • 10-05-2007 11:27 AM

    Refund a deposit/prepayment by Customer

    A customer of ours paid an invoice and then a couple of weeks later his head office sent a cheque for the same invoice.  The customer requested that we deposit the cheque from the head office and then issue a cheque to him for the amount.  As there was no longer an invoice to charge against, we entered it as a prepayment.  But when we issue a cheque to pay back the customer, I am not usre how to enter this type of transaction as it is a customer we are paying.

    Any suggestions?

    Filed under:
  • 10-05-2007 11:58 AM In reply to

    Re: Refund a deposit/prepayment by Customer

    In order to clear the credit in the customer's account in receivables you will have to do an entry through the sales module as if you were doing an invoice to that customer for the amount needed, except that you will have to post the credit to another "clearing" account instead of to Sales.  Some account that you can use for the other side of the entry when you do the cheque.  So your "Invoice" will result in a credit to the account you use, and a debit in the customer's receivables account which will clear the deposit or prepayment.  When you do the cheque to refund the amount, it will be a credit to the Bank and a debit to the "clearing" account that you chose to use.  I have a "Cash Clearing" account set up right under my bank account that I use for this purpose.  Situations like this come up all the time.  If you set up this account in your "Chart of Accounts" be sure to link it as a choice for posting entries in your A/R module.  Also, you need to link it as a choice for posting cheque entries as well.  Let me know if this helps you any.
              I actually use this "Cash Clearing" account when posting all my receivables and deposits that I receive as payments for invoices.  It's a fairly easy system to use and pretty much guarantees no errors in accounts receivable and makes it much easier to reconcile the bank account each month.  If you are interested in how to set it up let me know.

     

     

  • 10-05-2007 1:54 PM In reply to

    Re: Refund a deposit/prepayment by Customer

    I would love to know how to set that up.  If you wouldn't mind giving me a explanation!!

    Thanks in advance.

  • 10-05-2007 3:13 PM In reply to

    Re: Refund a deposit/prepayment by Customer

    Hi again:  I will go through the steps in Simply so I have it all correct and then I'll send it to you with an explanation of how to use the "Cash Clearing" system as well. 

  • 10-12-2007 12:25 PM In reply to

    Re: Refund a deposit/prepayment by Customer

     

    Hi Spruce City:  I sent the explanation for setting up the "Cash Clearing" for receivables by a private message.  Was wondering if you got it and if you have had a chance to try it out or if you had any questions.  Looking forward to finding out if you like the system.   Let me know.   Thanks, Rita 
  • 10-12-2007 12:57 PM In reply to

    Re: Refund a deposit/prepayment by Customer

    Hi, there.  Sorry I was away on courses for the past few days and haven't had a chance to look over the information you sent.  I'm just trying to catch up on the backup of paperwork and then I'll get myself a cuppa and check it out.  Thanks again.

  • 11-14-2007 9:08 AM In reply to

    Re: Refund a deposit/prepayment by Customer

    I would like a copy of those instructions you sent to Spruce City as I would like to set this up also.

     please send to the above e-mail address

    Thanks,

    BrendaW

    Filed under:
  • 11-14-2007 10:25 AM In reply to

    Re: Refund a deposit/prepayment by Customer

    Here is what Rita had sent to me - hope it helps!!

     

    PS  Thanks again, Rita, for all your help and detailed instructions. 

     

    Subject: Setting up the Cash Clearing System in Receivables

    Hi there:   Well, it is rather long winded to walk you through the set up but it isn't difficult to do.  If you try it and then have questions before actually going ahead with starting to use the system, just let me know.  I will try and set it out in point form:

    1.  Open an account called "Cash Clearing" in the Current Assets section of your Chart of Accounts.  Give it a number under "Bank" but before "Accounts Receivable".  The type should be G (Group a/c).  In "Class Options" go to the "Account Class" box and select "Bank".  In the "Instituion" box and the "Account Type" box, select "Other".

    2.  Go up to "Setup", "Settings", "Receivables", "Linked Accounts" and in the "Principal Bank Account" box add your new "Cash Clearing" account as another option for an account to use.

    3.  Open "Receipts" and in the "Deposit To" box select you new "Cash Clearing" account as the one to use when recording receipts in your Accounts Receivable Module.

    Now the system should be set up to use "Cash Clearing" when entering all your receipts that are for receivables accounts. What this does is credit the payments you receive off the customer's account and debits the "Cash Clearing" account.

    When you do the bank deposit for those receipts, make the entry in the "General" module to the bank from your bank deposit slip as a debit to "Bank" and a credit to "Cash Clearing".  (Just enter the total of your deposit, not each individual cheque).  If any of the deposits are for something other than monies received on you receivables accounts, then break out that amount in your journal entry and post it to the account it pertains to and not to "Cash Clearing". 

    With each deposit, check the "Cash Clearing" account balance and it should be zero if the credits (receipts) to receivables and the debit to the bank for those receivables agree.  If they don't, you can investigate why they differ and clear up the discrepancy right away.  Just remember to only put monies deposited that pertain to receivables accounts in your "Cash Clearing" account. 

    There are many advantages to this system that really help to keep your accounts receivable in balance and to reconcile your bank account at month end with less problems.  When only the total of your bank deposit is appearing in your "Bank" account there is less chance of differences than when each and every receipt on your receivables also shows up in "Bank".  When using this system all those individual receipts are in the "Cash Clearing" account instead and don't clutter up your "Bank" account for no good reason!!

    I also find that if I go away on holidays for instance and someone else is doing the bank deposit in my absence I can go directly to the deposit book and quickly update my bank balance by doing the entries for the deposits right away and getting to the receipts in Accounts Receivable when I get caught up with the workload that is usually waiting for me after holidays.  

    One other thing that I find helpful when using this system is to either write up each receipt in a receipt book so I have a record to work from when entering the receipts or to make a copy of each cheque received and keep that as a record to post to the customer's account.  

    This is the way I have always done my receivables in Simply and have found it ever so much more efficient and mistake free than the way "Simply" has it set up to be done.  

    You can start using the system at any point just as long as you change the option in "Receipts" to Cash Clearing and any receipts from then on go there and you make sure that the bank deposit to cover that batch of receipts is also entered by you to the Bank and Cash Clearing accounts. 

    Let me know how you make out.       Hope this works for you.  

     



    Click on the link below to reply to the private message.
    http://simplyaccounting.com/community/forums/p/500/1489.aspx#1489

  • 11-10-2008 9:29 PM In reply to

    Refund a deposit/prepayment by Customer

    Hi Rita, I was just reading your post for setting up a  CASH CLEARING Account and I too would love to know more on how to set it up and work with it, if possible. Thanks

  • 11-11-2008 1:15 AM In reply to

    Re: Refund a deposit/prepayment by Customer

    Hi cntryhik:  The post directly above yours explains the whole thing.  If you have particular questions on any part of it, ask away.     Rita

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