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Not Able To Print Records of Employment

Last post 10-17-2008 2:43 PM by rogerson. 2 replies.
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  • 10-17-2008 2:22 PM

    • rogerson
    • Top 150 Contributor
    • Joined on 05-07-2008
    • North Bay, ON
    • Posts 14

    Not Able To Print Records of Employment

    First, I was able to print records of employment.  Now today I try to print a record of employment and the program gets to the point of asking me to click the print icon, which I do, then nothing happens, I get no dialogue saying a report is being printed, it just quits and I am back at the home screen?

     What has changed between the last time I successfully printed records of employment and today? While I use to have the program files and associated reports for Simply 2007 on my computer.  I left it on after installing 2008 as I was a little leary on 2008 and wanted to have a back up program incase it failed.  While six months down the line, there is no way I can go back to 2007, so I decide to remove the Program and associated files from my computer.  I do that.  Afterwhich, when I go to print invoices I have to reset up the associated invoice and statement reports Simply 2008 is uisng (at default it continued to use the reports that were included with Simply 2007 but they have since been deleted).

    In set up I have looked for a method of resetting the report for the Record of Employment, but the only option is to define the default printer, and I have it correct.

    Just for a test, I tried to print a T4 and this function works.  (the reason I thought of doing a T4 as it appears in the

    So to get this program to again print records of employment, what do I have to do?

  • 10-17-2008 2:32 PM In reply to

    • rgershey
    • Top 25 Contributor
      Male
    • Joined on 07-04-2007
    • Halifax, Nova Scotia
    • Posts 54

    Re: Not Able To Print Records of Employment

     The problem is most likely that you removed Crystal Reports when you uninstalled SA2007. The ROE report still uses this program in spite of the fact that SA has not included it on the installation discs since 2005. The solution would be to find a set of install discs from that year or before and reinstall Crystal Reports.

     There have been a few posts about this in recent weeks and they discuss this and point to a Knowledge Base article on the issue. Search for ROE.

  • 10-17-2008 2:43 PM In reply to

    • rogerson
    • Top 150 Contributor
    • Joined on 05-07-2008
    • North Bay, ON
    • Posts 14

    Re: Not Able To Print Records of Employment

    No, crystal reports is still on my computer.  If I open the reports directory in Simply 2008 and click on empROE.rpt, it opens in Crystal Reports.

     The suggestion I have had from the tech was to reinstall the program.....

    Now isn't that just a perfect solution.

    This software is c^&p!

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